Ordering Status FAQs

Can I add to, delete from or change my order once I submit it online?
No, once an order is submitted, it can only be amended or edited by calling our customer service at 1-877-934-7146. Once our warehouse scans an order, items cannot be added or deleted. Once an order is shipped, the order cannot be voided.

How can I get the status on my order?
Every Order has a tracking number for FedEx. The tracking number will be automatically emailed to you after 6:30pm Pacific Time. Alternatively, you can check the online order status after 6:30 PM. That is when FedEx uploads the tracking numbers for the day.

I did not get an order confirmation. Did my order go through?
If you did not receive a confirmation for the order, but have successfully clicked the submit button, most likely our server received your order, but the communication back to your PC might have been was interrupted. Please allow 15 minutes for processing time. Please do NOT replace the order on-line. If you do, you may end up with having duplicate orders and being charged for twice, since we use an automatic computer system. Call our customer service at 1-877-934-7146 to make sure your order was received to be safe.

Do you accept phone, fax, email or regular mail orders?
Yes, we accept phone, fax, e-mail or regular mail orders. For wholesales pricing inquiry, you may contact our sales dept at 1-877-934-7146.

How long does it take to process an order?
It takes one to three business days for us to process an order before they are shipped. Once the order is shipped, your estimated time of arrival will be determined by the shipping method you paid for and your local FedEx guidelines for delivery.

What do I do if an item is missing from my order?
Some orders may be packed in more than one box. Please make sure to check all tracking numbers you should have been receiving. Verify you have received all boxes and checked all packing materials for small items. If you are still missing an item(s), call our customer service at 1-877-934-7146.

Can I combine two different orders to one and save on shipping?
We do not combine orders for you over the phone. However, if you call us before your order is processed, we can cancel your order and then you can re-order the total amount of items you wanted online. Be aware that we cannot cancel any order once our warehouses have scanned it.

I am afraid that I may have accidentally duplicated my order?
Call customer service at 1-877-934-7146. We will void the order for you as long as it has not been scanned by our warehouse. If duplicate orders are shipped, obtain all the tracking numbers for the order that you do not want and call 1-800-GO-FEDEX to refuse those boxes. You will be refunded when those boxes are returned to our fulfillment center, except for the shipping charge.

Can I reactivate an order that has been voided?
The only way to regenerate a void order is to replace a new order online.

Can customer service agents physically get a product and describe it for me?
Customer service agents cannot physically get a hold of a particular product to describe it for you due to the nature of on-line stores. All the information we have for each item is on our website. Please use the "more details," link for information on the product.

I am having trouble with my shopping cart. What is wrong?
We run into shopping cart problems, for one of the following reasons:

• Cookies are not enabled
• The master clock on the computer is not set correctly.
• The terminal you are using is behind a firewall.
• You are using a browser less than Internet Explorer 5.1.
• Some people have trouble when using any Netscape browser.

Pricing and Payment FAQs

What methods of payment do you accept?
• Visa
• MasterCard
• Discover
• American Express
• Prepaid method: Cashier Check or Money Order, Wire Transfer
(Note: All Prepaid Orders take longer to process because we have to clear the checks before we process the order, including Cashier's Check due to the existence of fraudulent checks.)
• No C.O.D. orders please.
Purchase Order, Fax are accepted for government and institutions orders only.
Sorry, No International Credit Card.

I do not feel comfortable entering my credit card information. How can I place an order?
Feel free to contact our customer service at (877)934-7146

Why does my credit card decline when I still have available credit on my account?
A credit card can decline due to an invalid credit card number, exp date, daily limit, insufficient credit, or other reasons. Sometimes customers might input their card number incorrectly. Check online to be sure that the number has been input correctly. Contact your credit card company for more information.

Do you know why my credit card is declined?
The computer does the credit card charges automatically. We are not given a reason when a transaction declines. For further information, please contact your credit card company or the bank.

Why do you need to verify my shipping address? I've ordered from other companies online but they do not require address verification.
In order to guard against credit card fraud, if the billing and shipping address are different, we must verify that the alternative shipping address is authorized. You can contact your credit card issuer bank and list your shipping address as an alternative address in their memo field. Contact us at 877-934-7146 after you have done this. We will call them and verify the address.

Do you pay for the return shipping charge for defective items?
All Media Outlet is not responsible for manufacturer defects. Since we are not the manufacturer, we split the shipping cost with the customer. The customer pays for the shipping returning to us, and we pay for the shipping going back to you. Similar to a walk-in store, Wal-Mart will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, we will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.

I have a resellers permit in the state of California. How do I implement it with?
Place your initial order online. Please fax us a copy of your California Sellers permit, and include the sales order number to (626)964-4687. This must be done immediately after you complete your order on-line.

I work for a government department that is tax exempt. How do I place an order and not get charged for tax?
Place your initial order online. Please fax us a copy of your Government Tax Exempt permit, and include the sales order number to 1-626-964-4687. This must be done immediately after you complete your order on line.

Is the website secure? What kind of security is used?
When you are placing an order on the Internet, security is the number one priority. All online transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, authorized employees will process your payment, and make sure that your information is handled with the highest level of security.

I looked at my order status online and it stated that my order was voided. Why?
If an order is placed but the shipping address cannot be verified after five business days, the order will be cancelled. The only way to regenerate a void order is to replace the order online. Please call us if you feel there were some errors regarding to your order.

Do you offer a Resellers Program or Dealers Discount program?
Aside from the reduced shipping costs for multi-item orders, we do offer large volume discounts on products or shipping. In addition, we always try to keep all prices as low as possible all the time.

Shipping and International Shipping FAQs

How do I know my shipping charges before I place the order?
To find out shipping the charge before placing the order, you may choose to add items into cart and submit shipping zip code with shipping method. Our system will automatically generate your shipping cost.

When will my order be shipped?
FedEx Express Orders must be received by 11:00am PST in order to be shipped on the same business day. FedEx ground orders take 1 to 3 business days to be shipped.

My tracking number is not working? What do I do?
Sometimes the warehouse draws extra FedEx numbers that do not get used when they discover that the items can be packaged together safely. This results in "dummy numbers". Other times, a package gets separated from its order and does not get scanned by FedEx right away. Either way, give it a day or two to see if all the items on your order arrive. If not give us a call and we will advise on beginning the lost package process with FedEx.

How do I get my FedEx tracking number?
The tracking number for each shipped order will be automatically emailed to you after 6:30pm Pacific Standard Time. Alternatively, you can check the online order status after 6:30pm Pacific Standard Time.

What do I do if an item is received damaged? .
If the item appears to be damaged, please contact customer service within 14 days of receiving the package. We will file a claim with FedEx for you. FedEx normally takes 2 weeks to complete a claim process

What do I do if an item is missing from my order?
Some orders may be packed in more than one box. Please make sure to check all tracking numbers you should have been receiving. Verify you have received all boxes and checked all packing materials for small items. If you are still missing an item(s), call our customer service at 1-877-934-7146.

Do you pay for the return shipping of defective items?
All Media Outlet is not responsible for manufacturer defects. We are not manufacturers. Since we are not the manufacturer, we split the shipping cost with the customer. The customer pays for the shipping returning to us, and we pay for the shipping going back to you. Similar to a walk-in store, Wal-Mart will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, we will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.

Do you deliver to an APO or FPO?
No, we do not deliver to APO/FPO, because our courier FedEx does not deliver APO/FPO addresses due to their restriction.

Refused or non-deliverable shipment is returned back to All Media, what happens now?
If the shipment is "returned to shipper" via FedEx Express, once we receive the packages we will credit the customer for the cost of the merchandise. However, shipping cost will not be refund. In addition, if not all items are refused, then only the items we received will be refunded.

Is shipping added cumulatively for each item I order or does shipping reduce when you purchase multiple items?
When you order multiple items, most of the time the shipping charge will be reduced in your shopping cart, according to weight and size, safety and insurance, if required. Just place all items in the shopping cart, pick your state, and choose shipping method, and hit the shipping calculator. You will see the reduction if you compare it in separate orders. On certain items, due to significant shipping discounts offered by All Media, the shipping will add cumulatively, unless multiple items are purchased. Shipping charge is always according to the website.

Do you ship internationally, and what are the payment choices?
We do ship internationally with DHL. The only payment method we accept for international customers is wire transfer. Thus, please submit your inquiry to our sales department via email: sales@allmediaoutlet.com.

Product FAQs

How can I get a price quote or a shipping cost quote?
Products and pricing are current each time you refresh your web page. Some products and pricing will be changed without notice. All orderings, price quotes, and shipping quotes are done directly online.

Do you offer technical support?
We do offer technical assistance. Because there is no standard for DVD media and DVD devices, we cannot guarantee that every media would work with every DVD device. You may contact our technical support department by E-mailing at Support@allmediaoutlet.com.

Where can I get more information than provided on the website for your products?
On some products we provide COMPATIBILITY CHART and DETAILED SPECS. You may contact our technical support department by E-mailing at Support@allmediaoutlet.com to obtain some more information on your requested items.

My DVD-Writer is a 4X burner. Can I burn with any 2X media?
Some 2X media can be used with a 4X burner, but some one cannot. This is a compatibility issue; please refer to our COMPATIBILITY CHART and DETAILED SPECS.

A price has dropped on an item I purchased, but my order has not been shipped yet. Can I get a price adjustment?
We do not offer any price guarantee. The prices in our industry change too often and too fast, for us to offer such guarantee. If the order has not been shipped, you can cancel the order and replace another order online to take advantage of the lower price. All prices are as they are, at the time of the sale.

I placed an order a week ago and the price had dropped since my purchase, can I get a price refund?
We do not offer any price guarantee. The prices in our industry change too often and too fast, for us to offer such guarantee. If the order has not been shipped, you can cancel the order and replace another order online to take advantage of the lower price. All prices are as they are, at the time of the sale.

What is the difference between DVD+R and DVD-R?
DVD+R and DVD-R are with different technology and they are formatted differently. Before you purchase the media, make sure you know which format of the media your DVD writer supports.

What is "bare drive"? What does Bare Drive or Drive Only mean?
These items come exactly as how they are described. You will only receive the bare drive. These items are brand new; however, they are purchased in bulk, and will not come with any documentation, software, or accessories. Suggestion: Some drivers and documentation can be downloaded from the manufacturer's web site.

What kind of DVDR or CDR can be printed by inkjet CDR/DVDR printer?
Only inkjet printable CDR/DVDR can be printed by inkjet printer. Such as our EZCD printer.

Your company has some media with logo, what does it mean by "with logo"?
"With logo" means that there are some writing, printing and image printed on the top of the media. You may use a marker pen to write on the media surface.

What happens if something is out of stock?
We do not sell products that we do not have in stock. For products we leave listed on our website but showing out of stock, we expect to have them in stock again within a week or so. If we know a product will be out of stock for a longer period of time before hand, we will take the product's listing off our website.

Do you have any sample I can try before I purchase a significant amount of certain products?
Yes, we sell some demo packs. You may buy them for testing and make sure the media is compatible with your recorder.

Return FAQs

Must I have a RMA# in order to return a product?
Yes. You must obtain a Return Merchandise Authorization ("RMA") number within our Return or Warranty policy period. We will not accept returns without prior authorization and RMA number. Once issued, RMA numbers are valid for 15 days, and allmediaoutlet.com must receive return products within this time frame. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes that contain returning products.

Do you offer a money back guarantee?
On most of the products we sell, you can get a refund within the first 30 days following the invoice date. A 15% restocking fee will apply for returns. Please refer to our company's policy.

To what address do I return the merchandise?
The address for returning a RMA is: 18545 E. GALE AVE, CITY OF INDUSTRY, CA 91748 Attn: RMA# (write your RMA number here)

How do I obtain a Return Merchandise Authorization (RMA#) number?
Please submit an email to: rma@allmediaoutlet.com with your order number, contact information, and reason why you would like an RMA. We ask all RMA’s to be requested online for your convenience.

Can I exchange my RMA item for a different item?
Yes, we do exchange RMA items for different items. We will refund or charge the difference between the new item and the old item. The customer is responsible for the charge of shipping the product back. Note No exchange or credit will be issued to used or non-original packaged merchandise.

How does a refund get applied?
The refund is always issued back to the credit card you purchased the order with. We do not have store credit. If the initial order was paid by check or money order, we will issue you a check with the correct refund amount.

How long do I have to wait before the credit posts to my account?
It takes us approximately five business days to process a credit back to your credit card and about 2-3 business days for it to appear on your statement.

I have sent my return merchandise to you, but how come you have not received it?
If you sent your RMA with a tracking number, check with the system first for the package status. It usually takes 3-4 business days for a RMA to be processed after we receive the item. Sometimes it is conceivable that we have received your RMA, but have not been processed in the warehouse yet, so no information is available. If your tracking number confirms reception, give us a day or so to process the RMA and call us back.

How do I get a status on my returned merchandise?
Please send us an e-mail to request your RMA status.

How long does it take to process RMA?
It takes 3-4 business days for us to process your RMA and re-ship the item or issue refund to your account after we receive them.

What items need to be returned with the RMA? Do I need to include everything?
Yes. All original equipment, components, manuals, cables, documents, original packaging must be returned with your item in order to process your RMA. Also, we need you provide the copy of your "Sale Order". Missing items will incur further charges or less of a refund. In most cases, items sent in for RMA repair will be replaced with another full item set with accessories. Please return all accessories.

What about restocking fees? How much? When? Why
There is a restocking fee of 15% on all returns for refund or exchange. "All Media Outlet" is not responsible for manufacturer defects. We are not manufacturers. We are willing to replace a defective item. If a refund is requested instead of a replacement we will charge a 15% restocking fee. Why? Sometimes, claiming "defective" is an easy way to avoid the restocking fee just because you don't want the item. If it's defective, we will replace it (follow our RMA procedure). For detail information, please refer to our "Return Policy" page.

Who pays for shipping on an item returning back to All Media Outlet?
The customer is solely responsible for the shipping charge for any returned products. Similar to a walk-in store, Wal-Mart will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.

What is your policy about defective items?
First, you need to contact our technical support department to trouble shoot. And then, if the problem can not be solved you need to request a RMA number and sent the product back to us, we need to test them, For hardware, we will only repair or replace the unit for you. For media, we will exchange with equivelant products for you.

After you receive my RMA, I get an email saying that the item is no longer available or is on backorder?
If a RMA item is found to be on backorder and we cannot obtain the item, you will be notified by email and the backordered item will be refunded as a worst case situation. We try to contact every customer in this case and make sure they are happy with another replacement item or refund amount.

I bought a Demo Pack, but some of the media are not compatible to my DVD-Writer, can I return it?
Our Demo Packs are created for customers testing purpose, they are non-refundable